Refund and Return Policy
COD PLUS believes in helping its customers as far as possible, and has therefore a liberal cancellation policy.
Under this policy: •
Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
• COD PLUS does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
• In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within Only same day days of receipt of the products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within Only same day days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
• In case of complaints regarding products that come with a warranty from manufacturers, please refer
the issue to them. In case of any Refunds approved by the COD PLUS, it’ll take 6-8 Days days for the
refund to be processed to the end customer.
We would like to thank you for your interest in learning more about our policies for refunds and returns. As a store specializing in digital software licenses, we prioritize the satisfaction of our customers by ensuring that they understand our policies.
It is important to note that we do not offer returns or refunds for licenses once they have been delivered. This is in place to protect our intellectual property and prevent piracy, as our licenses are non-transferrable and non-refundable. We urge our customers to take the time to read the product description and ensure compatibility with their system before making a purchase.
In the unlikely event that there is an issue with the license upon delivery, such as an incorrect or invalid code, our customer support team is readily available to assist you. We pride ourselves on delivering prompt and efficient support.
We advise our customers to take necessary precautions and properly back up their data before installing any new software, as we cannot be held responsible for any potential damage or loss resulting from the use of our software.
Thank you for choosing our store. We value your business, and our team is always available to address any questions or concerns you may have.